Shipping Policy
At Sleeping Giant Marketing Services (OPC) Private Limited, we are committed to providing our clients with a seamless experience, from placing an order to receiving the services or products they need. Please read through our shipping policy to understand how we handle deliveries, timelines, and other important details regarding shipments.
1. Order Processing Time
All orders are processed during business hours, Monday through Friday, excluding public holidays. Orders placed after 3:00 PM IST or on weekends will be processed the next business day. Please allow up to 24-48 hours for order processing. Once your order has been processed, you will receive an email notification with tracking information, if applicable.
2. Shipping Methods and Costs
For digital marketing services and consultations, delivery is generally carried out electronically via email, cloud-based file sharing platforms, or online meetings. These services are typically provided without additional shipping costs.
For physical products or marketing materials (e.g., branded merchandise, print collateral), we offer various shipping methods, including:
- Standard Shipping: Estimated delivery time of 5-7 business days.
- Expedited Shipping: Estimated delivery time of 2-3 business days.
- Same-day or Next-day Delivery (for select products in select locations).
Shipping costs depend on the delivery location, size, weight of the items, and the chosen shipping method. Shipping fees will be calculated at checkout, and customers will be provided with the total shipping cost before finalizing their order.
3. Shipping Locations
We offer shipping across India and select international locations. If you are located outside of India, please check with our customer service team for availability and shipping fees. We reserve the right to cancel orders if the shipping address is outside our serviceable regions or if the order cannot be fulfilled due to logistical constraints.
4. Delivery Times
Estimated delivery times are based on the shipping method selected at checkout. While we strive to meet these estimated delivery windows, actual delivery times may vary due to unforeseen factors, including weather delays, customs processing (for international orders), or courier disruptions. Please allow for potential delays and plan accordingly.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS, which can be used to track the progress of your shipment. If you have any concerns regarding your order or its delivery status, feel free to contact our support team at hi@sleepingiantmarketing.com
6. Damaged or Lost Shipments
In the rare event that your package is damaged or lost in transit, please contact us within 7 days of receipt or expected delivery date. We will work with the courier to resolve the issue and ensure your satisfaction.
7. Contact Us
For any questions or concerns regarding shipping, please reach out to us at hi@sleepingiantmarketing.com
We thank you for choosing Sleeping Giant Marketing Services (OPC) Private Limited, and we look forward to serving you!